The Coeo team have worked with organisations from across the retail sector and we've seen that increasing numbers of companies are looking to learn more from their customer data.
It's no secret that the past few years have been challenging for UK retailers. According to Deloitte, 2018 saw a 36% increase in net store closures compared to 2017 - 7,500 in total. With pressure increasing and costs rising, we expect budget holders in areas like IT will start to see a squeeze..
Online retail can involve very long processes leading to the customer, but what if the supply chain could be shorter, and the process leaner?
This article examines how disintermediation — the process of removing intermediaries from the supply chain — can impact online retail.
At Coeo, we find fashion retail is one of the most fast-moving and innovative industries we work with. Despite the diverse size and style of businesses in this sector, we have found that success is driven from some common ways of working - all of which recognise the value of data as a key..
Our new on-demand webinar introduces the latest research in retail reporting and the ways data mastery can drive your business forward - from building omnichannel capability to identifying the most profitable parts of your estate.
With consumerisation at its peak, a shift to omni-channel is essential for retailers to ensure they maintain market share and avoid the risk of either merger or acquisition by a competitor. The pressure to provide an array of e-commerce services is high, and failure to meet customer’s needs will..
In the last decade, mobile technology has transformed our lives - and now we are seeing it transform the retail landscape.
With costs rising and margins falling, retailers will increasingly need AI to help them improve the customer experience, automate interactions and improve their knowledge of their customers