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Ticketing in the Coeo Portal

Dedicated Support customers can now create service request and incident tickets using the Coeo Portal.

Service ticket example

The latest updates to this dashboard - which is exclusive to Dedicated Support customers - enable users to be more explicit about their ticket details, including being able to select affected systems and the level of urgency.

These changes will ultimately improve the efficiency of the service customers receive and follow on from updates to performance insights, which were launched in April.

If you would like more information or have a comment about the improvements, please contact your Account Manager.

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