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Podcast: Data in Financial Services and Insurance (with James Ryder)

Coeo Conversations

The financial services industry - including insurance and asset management - is undergoing a shift towards seeing data as an asset and embracing cloud technology. The Covid-19 pandemic has acted as a catalyst for these changes as organisations have been forced to adapt to a new way of working.

James Ryder - Principal Client Manager for Coeo's Financial Services team - and Justin Langford discuss recent trends they have seen within finance organisations.

James said:  "If we look at some of the retailers that are offering financial services products, retail has always been very experience-led. So it's about creating that rich customer experience and we, as consumers, expect that.

"So, as a consumer of insurance, why shouldn't I have that seamless experience where the insurer understands me as a customer? We have higher expectations these days and that's only going to continue as we move forward."

You can listen to the podcast on the player below, or via your Apple Podcasts or Spotify account. Alternatively, a full transcript is available on our Buzzsprout page.



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