The financial services industry - including insurance and asset management - is undergoing a shift towards seeing data as an asset and embracing cloud technology. The Covid-19 pandemic has acted as a catalyst for these changes as organisations have been forced to adapt to a new way of working.
James Ryder - Principal Client Manager for Coeo's Financial Services team - and Justin Langford discuss recent trends they have seen within finance organisations.
James said: "If we look at some of the retailers that are offering financial services products, retail has always been very experience-led. So it's about creating that rich customer experience and we, as consumers, expect that.
"So, as a consumer of insurance, why shouldn't I have that seamless experience where the insurer understands me as a customer? We have higher expectations these days and that's only going to continue as we move forward."
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